1. Scope

These Conditions of Purchase apply to all orders and deliveries between Truelove Pet, 2 # Guiquan Meiling Industrial Park, JinJiang, FuJian Province, China 362200, (hereinafter referred to as: Truelove France) and its customers of the online store www.truelove-france.fr.
2. Order procedure, conclusion of the contract, quantity limit

Order procedure
Truelove Pet offers its customers a wide selection of articles for pets. The customer accesses product details such as presentation, dimensions, or taste by clicking on products or product designations. When the customer selects the desired number of items and clicks on the pictogram representing a supermarket cart, the product is placed in a virtual basket.
When he clicks on the "my basket" button in the online shop, at the top right of the screen, the customer accesses a summary page and can check at any time which items are in his virtual basket and if necessary , make changes.
If the customer wishes to complete his purchases, he can continue the procedure by clicking on the "Order" button. Already registered customers can enter their username and password here in order to automatically use their saved information to place their order. The customer can also register as a new customer and create a customer account or continue shopping without using a customer account. In this case, the customer must enter the information on his address and invoice, on the next page.
By clicking once again on the "next" button, the customer reaches the penultimate stage of the "Preview" command. The customer then gets a statement of his order with the mention of the price as well as information on the service and delivery costs.
The order is completed as soon as the customer clicks on the "Place order" button. A firm offer is then given.
Conclusion of the contract

The photographs of the assortment of products on the online shop only allow to visualize them, they are not in any case firm offers of purchase. The customer makes a firm offer to conclude a sales contract as soon as he completes the ordering process by clicking on the "Place order" button. The customer then receives an acknowledgment of receipt of automatic order by e-mail (order confirmation). This order confirmation does not constitute an acceptance of the offer. The contract with Truelove Pet is only concluded when Truelove Pet ships the ordered product to the customer and confirms the shipment to the customer by e-mail (order confirmation).
Quantity limit

The sale of the products offered only concerns quantities compatible with individual private use and is only intended for adults.

3. Prices and delivery charges


All prices are excluding tax: VAT not applicable, article 293 B of the CGI; customs fees (see the TARIC code) and VAT (20%) are extra, to be paid to the carrier upon receipt of the goods.
Shipping cost

Truelove Pet delivers throughout Europe. We remind you that deliveries to Dom-Tom as well as to military addresses, remaining positions and other points of withdrawal are impossible. If an order is to be delivered in multiple shipments for technical or logistical reasons, no additional shipping costs will be charged to the customer.

4. Delivery

Orders are shipped within 1 to 3 days AVERAGE depending on the day of placing the order (Saturday, Sunday and holidays excepted) and subject to payment of the entire order. The packages are then generally delivered between 10 and 15 days after their shipment for France. The time may vary depending on the country of destination and the carrier.

Truelove Pet can not be held responsible for delays attributable to the carrier and beyond his control.

If all products ordered are not in stock, Truelove Pet is authorized to make partial deliveries at its expense, if this measure is possible for the customer.

In the event that Truelove Pet can not deliver the ordered product because Truelove Pet is not delivered by its suppliers for reasons for which it can not be held responsible, Truelove Pet may withdraw from this contract. In this case, Truelove Pet will immediately inform the customer and propose a comparable product. If no comparable product is available or if the customer does not want this product delivered to him, Truelove Pet will immediately refund the amounts already paid.

On the territory of the European Union, delivery is subject to customs duties.

If the delivered items have been damaged during transport, the Truelove Pet Customer Service must be informed as soon as possible. Truelove Pet will have the possibility to address claims to the carrier or the transport insurance. If the customer does not declare a transport fault, this negligence will have no impact on his legal rights to the guarantee.
5. Retention of title

The products remain the property of Truelove Pet until full payment. It is forbidden to pledge, collateralize, modify or modify the products prior to the transfer of ownership without Truelove Pet's authorization.
6. Right of withdrawal

Customers are consumers and have a right of withdrawal of fourteen days. A "consumer" is any natural person who performs a legal act for a purpose that can not be attributed either to his industrial or commercial professional activity or to his craft or liberal professional activity. The following regulations regarding the right of withdrawal and its exclusion apply. For any other question about the withdrawal, the customer can contact the customer service of Truelove Pet.
Information concerning the exercise of the right of withdrawal
Right to retract

You have the right to withdraw from this contract without giving any reason, within a period of fourteen days. The withdrawal period expires fourteen days after the day on which you or a third party other than the carrier designated by you physically takes possession of the last delivered goods of your order.

To exercise the right of withdrawal, you must notify us (Truelove Pet, 2 # Guiquan Meiling Road Industrial Park, JinJiang, FuJian Province, China 362200, contact@truelove-france.com) to notify your decision to retract this contract by means of an unambiguous statement (for example, letter sent by mail, fax or e-mail). You can use the model withdrawal form, but it is not mandatory.

For the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of the retraction

In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (with the exception of additional charges arising from the fact that you have chosen, if delivery other than the less expensive standard delivery method proposed by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not cause any costs for you. We may refuse to reimburse you before receiving the returned products or before you have provided proof that you have returned the products, with reference to the nearest date.

You must return the order no later than fourteen days from the date of withdrawal to the address below:

The product (s) must be returned clean, and not used, in good condition to:
Truelove Pet, 2 # Guiquan Meiling Industrial Park Road, JinJiang, FuJian Province, China